[BMW Korea] AS Strategy & Planning (Intern)

SPREAD ENTHUSIASM.

SHARE YOUR PASSION.

Our aftersales teams make a difference every day – through their passion, their business acumen, their communication skills and their instinct for how to make our customers happy. And all of this in an environment that sets no limits to personal development and rewards dedication with appreciation and generous benefits.

About the Team
The Customer Support Business Development team delivers end-to-end aftersales solutions such as Warranty & BSI, campaigns, and Car Accessories to strengthen customer retention within the BMW ecosystem, while continuously enhancing the service experience through digitalization.

What awaits you?

• Assist multiple business streams (Digital KPIs, Campaign reports, ServiceCare+ closing and market research, etc.).
• Support to produce stakeholder-ready report finalization (NPS, Dealer Bonus, Campaign result, funnel report, etc.).
• Handling of ad-hoc operations (campaign support, event coordination, cross-team communication with case-by-case variations).
• Execution of physical tasks (office warehouse organization, material handling, promotional kit handling, etc.

What should you bring along?

• Bachelor’s degree in Business Administration or related fields.
• Strong interest in aftersales business, and the automotive industry.
• Ability to support data analysis and reporting (KPIs, campaign results, NPS, etc.).
• Strong communication skills and ability to work with cross-functional stakeholders.
• Well-organized, detail-oriented, and capable of handling ad-hoc tasks.
• Proactive and flexible mindset, comfortable with both analytical and hands-on operational tasks.
• Proficiency in Microsoft Excel and PowerPoint.
• Native-level Korean skills and fluent business-level English communication skills.

If you have any inquiries, please contact us.
BMWKorea.Internship@bmw.co.kr