Delivery Manager: IT Services

Job Purpose 

Responsible to the customers and process partners for the development and operation (e.g. innovation, product and requirements management, design, advanced development, test, quality assurance, documentation, maintenance, operation of the IT products and its respective services throughout the entire life cycle in the above-mentioned context. In addition, the role is responsible for the IT-products, IT-services and their quality, including security, compliance, budget/ investment in accordance with regulatory conditions concerning the customers and process partners.

Key Accountabilities & Responsibilities

• Responsible for planning, organising, leading and controlling the IT Application Management and “DevOps” for the relevant business processes in a global context and ensuring that services are rendered in keeping with the agreed targets by using the prescribed standards and tools – specific disciplines include, (but are not limited to):  QlikView Platform Support and Mainte nance; QlikView DevOps for various products and Customers within the BMW Group,Transition Management services for various FG Departments
• Steer DevOps functions across internal resources, out-tasked services (where applicable), volume / license planning and application consumption.
• Manage the quality, sustainability and standards related to Application Architecture and Data Modelling, for BI applications within the scope of responsibility.
• Provision of service desk services in the agreed quality, security and costs worldwide.
• Responsible for planning, organising, leading, and steering of Control Centre activities for English and German Speaking countries.
• Arrange and lead regular training activities with English and German Speaking Control Centre agents.
• Conduct annual Service Review meetings for all integrated locations
• Develop strategic plans and overall objectives for current and future Control Centre requirements.
• Optimise planning tools and processes to enable efficient managing of critical issues.
• Manage and steer integration topics for English and German Speaking locations.
• Compliance with the SLAs regarding service desk management incl. The service request fulfilment
• Perform Incident Management, Change Management, Problem Management, Configuration and Event Management related to Application Operations (As per the BMW IT Process Models).
• Ensure IT Service Continuity Management.
• Perform Operational Tasks in line with the agreed IT processes / quality; all the way through to the business process for applications or solution clusters.
• Bring releases to production.
• Perform functional maintenance, Technical Maintenance and Code Management.
• Manage IT service level of application operations and application development.
• Manage and Deliver IT projects (using Waterfall and / or Agile methodologies).
• Deploy and manage staff within the relevant legal requirements.
• Manage the infrastructure deliverables for Applications.
• Participate and contribute towards Service Level Reviews.
• Develop strategic plans and overall objectives, from technology and personnel deployment through to securing the perquisites for current and future operational requirements.
• Control and planning of budget, costs and resources/providers within own scope of duties in the short, medium and long term.
• Allocate and balance resources to support company and customer requirements.
• Forecast personnel resources required to achieve both short and long term objectives.
• Ensure the approval of additional or the availability of existing resources for additional prioritized requirements.
• Conduct associate performance management, career planning and development.
• Managing the resources and skills within the section in line with BMW Guidelines and Procedures.
• Delegating tasks to subordinate specialists and managing their delivery accordingly.
• Setting and communicating policies/processes and delegating tasks or roles to peers via functional / matrix leadership outside of the section.
• Disciplinarily lead associates in own department in line with agreed goals and targets.
• Motivate associates to achieve above average performance.
• Act in fair and unbiased manner to obtain loyalty to the company and the department based on the 12 principles.
• Take corrective action in line with company policy where necessary.  This can include disciplinary action.
• Conduct regular performance appraisals with sub-ordinates.
• Recommend organizational changes, training, and development programs.

Educational Background / Professional Knowledge and Experience

• B Comm. / BSc degree in Business or Information Technology or Engineering or equivalent work experience
• 10+ Years working in the IT Industry with qualifications and / or experience in multiple IT disciplines
• 5+ Years managerial experience including financial responsibility and medium to large team leadership responsibility.
• 5+ Years experience as a manager of multiple IT Projects and/or Application Operations and Support Services for BI applications (specifically QlikView), including exposure to IT Project Management, System Development Lifecycle (Waterfall and Agile methodologies) and IT Service Management (ITIL).
• 3+ Years experience working on international projects or assignments.
• 2+ Years Software development experience in BI tools (QlikView preferred).
• As an advantage, Design and / or development qualification related to BI Tools (QlikView preferred).
• As an advantage, additional general mixed experience in IT systems, infrastructure and application architectures and technologies e.g. Operating Systems, Networks, Servers, Databases, Backup, Storage and Archiving, Web Technologies (Internet, Intranet), End Devices, Security (Encryption, Authentication, Anti-Virus), middleware and connection interfaces.
• Strong communication and leadership skills and an ability to work in a multi-national environment.
• Proven capability to lead in a matrix organization without formal disciplinary responsibility (this includes the ability to lead peers successfully).
• Proven ability to deal with uncertainty and an unpredictable environment with ambiguous and conflicting requirements and priorities.
• Strong process orientation.
• Excellent analytical, conceptualization, problem solving and root cause analysis skills.
• Ability and willingness to work under high pressure with high flexibility in working hours.
• Ability to prioritize effectively.
• Good negotiation and presentation skills.
• Good mentoring and coaching skills.
• Good understanding of Agile principles.
• Good understanding of basic principles related to BI technologies.

Closing Date: 26 January 2026.