Mexico City, Mexico

SEN. SPEC. CUSTOMER CARE

BMW FINANCIAL SERVICES

The Senior Specialist Customer Care plays a critical role in supporting the Vehicle Management and Remarketing operations by combining analytical decision-making, operational coordination, and customer-focused service excellence. In this role, the specialist is responsible for overseeing the remarketing lifecycle of recovered, end-of-lease, and returned vehicles, ensuring efficient inventory management, accurate pricing strategies, and profitable sales execution through dealers and external auctions. 

WHAT AWAITS YOU?

• Coordinate the price setting for car models in stock (recovered, and EOL through internal and external auctions, as the price setting of reail leasing units).
• Validate and update the inventory of the units available in the remarketing stock.
• Request the collection area records of the units that were recovered by payment in kind and legal recovery.
• Responsible for aligning the operational processes with Vehicle Management and Remarketing guideline, Risk guideline and compliance requirements.
• Responsible for the achievement of Vehicle Management and Remarketing targets.

WHAT YOU SHOULD BRING ALONG?

• Bachelor’s degree in Business Administration, Marketing or related fields.
• 3 years of experience in sales.
• Excellent communication skills oral and written.
• Proficiency in Microsoft Excel.
• Vendor Management experience is preferable.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here.