Mexico City, Mexico

CUSTOMER SUPPORT & PRODUCT TRAINEE

BMW - MOTORRAD

The Customer Support Trainee serves as a key contributor within the Customer Support and Commercial Strategy team, combining analytical precision with a business-driven and dealer-oriented approach. In this role, you will be responsible for evaluating pricing strategies, analyzing product line-up performance, and monitoring key sales metrics across bikes, gear, garments, and accessories. The position plays a critical role in optimizing dealer network capabilities and operational efficiency, ensuring that support initiatives align with commercial goals, financial sustainability and the strategic positioning of BMW Motorrad. 

WHAT AWAITS YOU?

• Perform detailed analysis of pricing strategies, product line-ups, and competitor pricing to support informed decision-making.
• Analyze model performance, production versus stock rotation, and financial pricing derivations to identify optimization opportunities.
• Collaborate with internal teams and dealers to ensure accurate data flow, timely reporting, and implementation of strategic recommendations.
• Support the review and development of training plans for dealers covering bikes, technical products, gear, garments, and accessories.
• Analyze product line-ups, stock rotation, and production data to identify opportunities for improvement.

WHAT SHOULD YOU BRING ALONG? 

• Degree in Business Administration, Industrial Engineering, Systems/Programming or a related.
• Previous experience in analysis, pricing, product management, or sales support.
• Advanced skills in Microsoft Excel and Office suite.
• Proficiency in English is required.
• Good communication skills, both written and verbal, for effective collaboration.
• Strong analytical mindset and attention to detail.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here.