Service Consultant x2

ATTENTION TO DETAIL IS ONE OF THE BEST QUALITIES YOU CAN HAVE.

SHARE YOUR PASSION.

When the goal is to ensure that each and every BMW delivers pure driving pleasure as standard, quality is paramount. That’s why brand is only ever as good as the sum of the personal standards of everyone who tests them. It’s why we value the passion and commitment of our teams so highly – and why their attention to the details ensures the quality of every single part of our vehicles.

BMW Group UK is looking for 2 x Service Consultants.

This role is based at Park Royal, London.

In this role you will provide a service which exceeds the customer’s expectations, take ownership of each customer’s vehicle whilst it is at the dealership, and consistently achieve agreed levels of quality, efficiency, and profitability.

What awaits you?

• Greet customers, understand service and repair requirements, and manage Repair Orders with clear communication on pricing, timelines, and payment methods.
• Deliver a courteous, efficient, and premium customer experience while promoting BMW accessories and lifestyle products.
• Take full responsibility for customer vehicles, keys, and coordination of workshop parking.
• Monitor workshop progress to ensure delivery deadlines are met, proactively updating customers and gaining approval for additional work.
• Personally hand over completed vehicles, ensuring customer satisfaction and advising on future service or repair needs.
• Clearly explain invoices, including all charges, warranty, or goodwill procedures.
• Maintain accurate and timely costing and invoicing of all work to effectively control work in progress.
• Build strong customer relationships through follow-ups, progress updates, and re-engagement, while maintaining product knowledge and supporting workshop operations where required.

What should you bring along?

• Full UK driving licence.
• Previous customer handling experience.
• Motor industry experience is highly desirable.
• Strong customer focus with the ability to empathise and build lasting relationships.
• Clear and confident communication skills.
• Strong organisation, prioritisation, and attention to detail.
• Ability to work under pressure and meet deadlines.
• Positive, proactive, and team-oriented mindset.

What we offer:

• Competitive salary and excellent bonus potential for exceptional performance.
• Our commitment to provide you with access to bespoke BMW/MINI training in our state-of-the-art training facility in Berkshire. This will allow you to perfect your skills and progress in your career with us.
• BMW Group Car & Bike Scheme – Access to industry leading company car scheme.
• BMW Group Pension Employer Contribution from 8% - 16%.
• BMW Group Career Progression opportunities.
• Enhanced maternity and paternity leave.
• Online Rewards Platform offering cashback and discounts at various retailers such as Apple, and many high street retailers.
• Access to healthcare services, eg Priory therapy, Physiotherapy, On-line GP services.
• Subsidised gym membership.
• Financial support for parking.
• Friends and Family Purchase Scheme – exclusive discounts available.
• Access to PALS – our employee preferential purchase scheme for BMW and MINI parts and accessories.

This is an exciting opportunity to join a customer-focused, premium brand environment where delivering exceptional service is at the heart of everything we do.

Note: This role requires on-site presence at Park Royal and a strong commitment to customer care, service, and continuous improvement.

Working Pattern:

• 45 hrs per week, Monday to Friday, 7.30am – 7pm, with flexibility to meet the demands of the Aftersales Centre.
• Weekend working – you will be required to work on a Saturday, 8am – 4pm as per rota and paid as overtime.
• 25 Days annual leave, plus bank holidays.

Closing Date: 19th June 2026

We place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. 

Learn more here. 

Successful candidates will be required to complete background screening checks, and the offer of employment will be subject to satisfactory results. These checks include references, right to work, IT system Compliance Integrity Check (COIN), CV, and relevant qualifications. Additional checks may include criminal records, adverse financial (credit), directorships, address verification, internet research, and/or driving licence. If you have any queries about these checks, please discuss them with us, and we will be happy to provide further details.