Dealer Services Representative

SPREAD ENTHUSIASM. SHAPE THE FUTURE.

SHARE YOUR PASSION.

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

WHAT AWAITS YOU.

• Responsible for all dealer claims validation and approval on a nationwide basis across all Regional Distribution Centers (RDCs).
• Collect, analyze, and verify all damage/error claims and returns business processes and requirements, monitor and address the trends to the Dealer Services Manager.
• Track damage/error frequency and trends based on dealer claims information and communicate with relevant stakeholders to facilitate improvement.
• Approve/reject claims, initiate credits and debits for dealers according to policy, processes, and subjective review of individual cases.
• Provide dealer communication, policy and process related guidance, and exception management.
• Collaborate with various departments such as Parts, Warranties, Controlling, Accounting, and Aftersales Business Development to resolve warranty, exchange parts, billing, and pricing issues.
• Process claims packing slips, review and clear manual reviews, and contact dealers affected by RDC service failures.
• Resolve dealer issues via various communication channels and work closely with the RDC Returns lead processor to facilitate claims/returns processing.

WHAT YOU SHOULD BRING.

• HS Diploma
• 1-2 Years Claims Experience
• Proficiency in Microsoft Office, Atlas, and IDS system

WHAT YOU CAN LOOK FORWARD TO.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

The expected salary range for this position is $41,600.00 - $66,800.00.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.