Farnborough, United Kingdom

BMW Group Financial Services UK is looking for a Regulatory Advisor to join our Regulations team on a fixed-term contract until September 2027.

Based at our Summit ONE Campus in Farnborough, this is an opportunity to join a busy regulatory environment where you will play an important role in supporting the effective management of customer requests, complaints and claims.

Working as part of the Regulations team, you will help ensure incoming cases and correspondence are reviewed, recorded and progressed accurately and within agreed timescales. This will include supporting Data Subject Access Requests (DSARs), commission-related complaints and claims, managing team mailboxes and correspondence, and assisting with Financial Ombudsman Service (FOS) referrals.

You will work closely with colleagues and our customer service partners, while also helping to identify trends across complaints, claims and DSARs and sharing relevant insights with the Customer Regulatory Manager.

What awaits you?

• Logging DSARs, complaints and claims received by the Regulations team accurately and within agreed timescales.
• Preparing and issuing acknowledgement correspondence to customers and Claims Management Companies (CMCs) within regulatory timeframes.
• Monitoring and managing multiple team mailboxes, prioritising incoming correspondence and ensuring agreed service levels are maintained.
• Obtaining call recordings and other supporting information required for DSARs and regulatory casework.
• Contacting customers and CMCs by telephone where required to support and progress queries.
• Supporting monthly Consumer Credit Act (CCA) remediation activity and working with colleagues to complete the required process.
• Liaising with the FOS Escalations team to support monthly invoicing activities.
• Providing administrative support to colleagues handling FOS commission cases.
• Managing daily bulk imports and duplicate commission complaints within relevant case-management systems.
• Preparing weekly schedules relating to Data Protection Act (DPA) responses and monthly updates covering commission complaints and claims.
• Identifying trends in complaints, claims and DSAR activity and highlighting relevant insights to the Customer Regulatory Manager.

What should you bring along?

• Strong administrative and organisational skills, with excellent attention to detail.
• The ability to prioritise effectively, manage competing demands and work confidently to deadlines.
• A collaborative approach, alongside the ability to work independently and use your own initiative.
• Excellent written and verbal communication skills, including confidence communicating with customers.
• Good working knowledge of Microsoft Office applications.
• Previous experience in an administrative and/or customer service role.
• Previous experience of working within a complaints environment.
• Experience within financial services, another regulated environment or the automotive industry would be advantageous.

Closing Date: 25th November 2026

At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer, so please discuss your individual requirements as part of the application process to help us agree on a suitable arrangement.

We place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. 

Learn more here. 

We are proud to be part of the Disability Confident scheme, which supports employers in making the most of the talents disabled people bring to the workplace.

Successful candidates will be required to complete background screening checks, and the offer of employment will be subject to satisfactory results. These checks include references, right to work, IT system Compliance Integrity Check (COIN), CV, and relevant qualifications. Additional checks may include criminal records, adverse financial (credit), directorships, address verification, internet research, and/or driving licence. If you have any queries about these checks, please discuss them with us, and we will be happy to provide further details.