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Customer Service Advocate - Part Time

SPREAD ENTHUSIASM. SHAPE THE FUTURE.

 

SHARE YOUR PASSION.

 

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

 

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC. 


BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Customer Service Advocate position located in Columbus, OH.

 

WHAT AWAITS YOU.

  • You will provide a premium customer experience to consumers during the different stages of their financial services contract while being compliant, accurate and efficient in support of Average Handle Time and goals established.
  • You will address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer.
  • Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle.
  • To assist customers with various account maintenance tasks, you will engage cross-functionally with departments such as Collections and Lease Loyalty.
  • Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives.

 

To be successful in this role, you will be trained on and expected to:

  • Multitask and learn several computer programs, using multiple computer screens.
  • Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures.
  • Fully document the customer contact using the system tools available to maintain a complete customer contact history.
  • Have a thorough understanding of how contracts work, including:
    • Transaction history
    • Contract types
    • Interest accruals
    • Lease/Loan Maturity
    • Credit Reporting
    • Title & Registration
       

There are two shifts available for this part-time 25 hours per week position (No Weekends):

 

Four Day Work Week; Day time hours scheduled Monday – Friday with two days requiring 8 hours per day and two days reduced hours. 
Must be available to work hours between 8:45AM – 5:15PM Monday – Thursday and 8:45AM – 12:45PM on Friday. 

 

Five Day Work Week; Evening hours scheduled Monday – Friday.  Evening shifts from 4:00PM - 9:00PM Monday – Thursday and 1:00PM – 6:00PM on Friday.


 
WHAT YOU SHOULD BRING.

  • High school diploma or GED
  • 6-12 months customer service or financial services industry experience
    • Preferences:
    • Bachelor's degree
    • 6-12 months early stage (0-29 days past due) collections experience
    • 6-12 months automotive industry experience

 

The pay for this role is: $20.00 per hour.


 
The pay for this role is based on a 25 hour per week work schedule. This statement is in accordance with state and local pay disclosure requirements.


 
Specifics:  The office location is based in Columbus, OH.  Relocation assistance is not available.  Hybrid work will be available after initial training period.  

 

Paid onsite training is provided during the first three weeks of employment. Please note that training hours may vary from the regular assigned shift schedule.

 

As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC. 


The culture and values of BMW Group makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business


BMW complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role.


Applicants must be currently authorized to work in the United States on a full time basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for BMW support or sponsorship for any immigration related employment authorization (e.g., H 1B, O 1, E 3, H 1B1, TN, F 1 OPT, F 1 STEM OPT, F 1 CPT, etc.) now or in the future.


If you will require BMW to provide immigration support or sponsorship now or in the future, you should not apply for this position.


BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

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