BMW Genius Specialist
REAL ADDED VALUE: A CONTENTED CUSTOMER. WE ALWAYS GO THE EXTRA SMILE.
USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.
It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra smile to find solutions that satisfy the needs of our customers and our business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.
The BMW Genius Specialist is responsible for answering any vehicle related questions regarding BMW vehicles from existing and prospect customers, the BMW Dealer network (with specific support to their Genius staff), and internal stakeholders. This role also handles complaints for BMW Vehicles.
WHAT AWAITS YOU.
- Respond to vehicle related inquiries and concerns (received via telephone, e-mail, social media platforms or written correspondence) regarding BMW products, parts, capabilities, technology and others.
- Assist existing and prospective customers with inquiries. Inquiry topics include BMW’s innovations, ordering and package options, features and mobile applications.
- Troubleshoot customer’s vehicle technology.
- Provide support to the BMW dealer network and external partners with complex customer issues and escalate cases and trends when necessary.
- Handle and escalate issues for BMWi and iPerformance vehicles.
- Identify and communicate critical pre-litigation cases and trends such as buyback requests, discrimination/harassment claims, social media and lemon law/legal demands to appropriate parties.
- Identify and escalate high risk product liability claims alleged to have resulted from defects or malfunctions in BMW Group products.
WHAT YOU SHOULD BRING.
- 1+ years of experience working at BMW Financial Services or with BMW Products (i.e. dealership experience).
- 6-12 months experience in Customer Service, Customer Relations Experience, or similar area (preferred).
The pay range for this role is: $50,300.00 - $81,500.00.
The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
As part of the hiring process, you may be required to successfully pass a credit check, in accordance with company policies and applicable laws. If the results do not meet the company’s requirements, we reserve the right to rescind the offer.
BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.