Mexico City, Mexico

CRM SCHOLAR

BMW MEXICO

As CRM Scholar you will play a crucial part in analyzing customer insights and managing key operational processes. You will be responsible for monitoring Voice of Customer (VoC) and Customer Relationship Management (CRM) indicators, developing insightful reports, and collaborating with various stakeholders to enhance our service delivery. If you are passionate about data analysis, customer engagement, and driving operational excellence, we invite you to apply and contribute to our mission of delivering exceptional value to our clients.

WHAT AWAITS YOU?

• Conduct weekly analysis of Voice of Customer (VoC) and Customer Relationship Management (CRM) indicators.
• Develop and present a weekly internal report on CRM and VoC indicators.
• Manage purchase orders from suppliers, ensuring effective budget control.
• Organize and coordinate meetings with distributors and importers to foster collaboration and information exchange.
• Define, implement, and communicate the follow-up plan for operational indicators of CRM and VoC, ensuring alignment with the company's strategic objectives.
   

WHAT YOU SHOULD BRING ALONG?

• Bachelor’s or engineering student from the 5th semester onwards. (Availability to work part-time)
• Minimum average of 8.5.
• Advanced english.
• Proficient with Microsoft Office Suite.
• Strong communication and teamwork skills.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here.