Job Description
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Job Title:  Young Graduate Customer Relations Officer
Posting Start Date:  8/5/26
Job Location (Long): 

Bornem, Belgium
Job Description: 

 

Are you customer-focused, analytical, and a strong communicator? Do you want to make a real difference in the way customers, dealers, and internal teams collaborate to resolve questions and complaints? Are you eager to contribute to customer satisfaction and loyalty within a premium automotive environment? 
Then the position of Junior Customer Relations Officer could be the perfect start in your career.

 

What awaits you?

  • You manage customer cases across both Sales and Aftersales, acting as a key point of contact for customer-related matters. 
  • You analyse complaints and complex situations, identify root causes, and work towards balanced, premium solutions for all stakeholders. 
  • You serve as the liaison between BMW Group Belux and the contact centre, ensuring smooth follow-up of new customer inquiries.
  • You stimulate a customer-centric and commercially minded approach in every interaction with customers and dealers.
  • You coordinate with internal departments and retail partners to deliver a best-in-class customer experience. 
  • You contribute to customer loyalty initiatives, process improvements, and cross-functional projects that enhance our service offering. 
  • You gradually take ownership of your own region and ensure clear communication and reporting towards management.

 

What should you bring along?

  • A customer-focused mindset combined with empathy, resilience, and strong interpersonal skills. 
  • Strong analytical thinking and the ability to assess situations objectively and propose effective solutions. 
  • Excellent communication skills, both written and verbal, with the confidence to handle difficult conversations when needed.
  • Fluency in Dutch and French, with a good command of English. 
  • Strong writing skills and the ability to work efficiently with AI-powered tools and digital systems.
  • A collaborative mindset and the ability to work across departments and projects.
  • An affinity with the automotive industry; knowledge of BMW Group products is considered a strong asset.

 

What do we offer?

At BMW Group Belux you will not only work for a strong brand, but also in an environment that breathes premium - from our products to our people.

  • An international working environment with a clear vision of innovation and sustainability;
  • A warm corporate culture where initiative and personal growth are encouraged;
  • Extensive training and development opportunities;
  • An attractive salary package with mobility solutions and a flexible cafeteria plan.
     

Apply today and discover how you can make a difference at BMW Group Belux!

Looking for purpose at work? One of BMW Group Belux’s entities (Alphabet Belgium) is recognized with EcoVadis Platinum for its sustainability!


At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. Learn more here: Experience our culture | BMW Group Careers. 
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