Collections & Recovery Officer

HAPPY CUSTOMERS MAKE EVERYONE’S DAY.

SHARE YOUR PASSION.

At BMW, our dedicated customer service teams always go the extra mile, proactively meeting people’s needs with a truly personal touch. And everyone has a role to play when it comes to making our customers happy. So whether you’re passionate about helping others or finding elegant solutions to complex problems, you’re sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success. So join us in changing the way the world moves for good.

As a Collections & Recovery Officer, you will be part of a dynamic and customer-focused collections team at BMW, committed to ensuring timely payments and maintaining strong relationships with customers and dealers. Working closely with colleagues and supervisors, you will play a key role in managing outstanding invoices while adhering to legal and compliance standards.

What awaits you? 

• Responsible for managing and following up on outstanding invoices in compliance with BMW’s legal and internal policies.
• Develop and implement payment plans and arrangements in coordination with your supervisor.
• Proactively monitor receivables, sending reminders and formal notices to encourage timely payments.
• Provide expert advice on credit, goodwill, and debt forgiveness tailored to individual customers or dealers.
• Take appropriate actions in cases of payment arrears, including instructing recovery procedures for lease or rental vehicles.
• Collaborate to meet and exceed Collections targets set by BMW Headquarters.
• Identify, report, and follow up on issues related to non-payers and questionable debtors promptly.

What should you bring along?

• Strong communication skills in Dutch, French, and English to engage effectively with diverse customers.
• Customer-centric and solution-oriented mindset with the ability to handle sensitive situations persuasively.
• Analytical ability to assess debtor situations and develop tailored payment solutions.
• Accuracy and attention to detail in handling legal and financial documentation.
• Basic legal knowledge of collection procedures and debtor rights.
• Proactive attitude and ability to work independently while collaborating within a team.
• Commitment to uphold BMW Compliance rules and legal obligations in all collection activities.

What do we offer?

At BMW Group Belux you will not only work for a strong brand, but also in an environment that breathes premium - from our products to our people.

• An international working environment with a clear vision of innovation and sustainability;
• A warm corporate culture where initiative and personal growth are encouraged;
• Extensive training and development opportunities;
• An attractive salary package with mobility solutions and a flexible cafeteria plan.

Apply today and discover how you can make a difference at BMW Group Belux!

Looking for purpose at work? One of BMW Group Belux’s entities (Alphabet Belgium) is recognized with EcoVadis Platinum for its sustainability!

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. Learn more here: Experience our culture | BMW Group Careers.